User Documentation

PingAI User Guide

PingAI is a mobile-first monitoring platform for websites, servers, APIs and cloud services. It combines live status, performance data, logs, alerts, dashboards and AI guidance so you can understand what needs attention without reading raw infrastructure data.

1. Start with your account

Create an account or sign in with the available email or single sign-on options. Your account sees only agents, dashboards and shared resources you own or that another user has explicitly shared with you.

2. Create an agent

Open Services and choose to add an agent. Select the target type and provide only the details needed for monitoring, such as a web address, API endpoint or server connection details. Use clear names, for example “Store checkout” or “Production Debian server”, so alerts are immediately understandable.

  • Web agent: checks availability, HTTP response and SSL certificate status.
  • Server agent: receives system metrics such as CPU, RAM, disks, swap, network and processes when its collector is configured.
  • API or service agent: monitors a defined endpoint or service response.

3. Read agent details

Open an agent to see its current health, the latest check and the metrics available for that agent. Depending on the agent type and installed collector, this may include HTTP code, SSL expiry, CPU, RAM, disk and swap usage, load, network traffic, ping, service availability, system logs and application logs. “No data” means the source has not sent that metric yet; it is not automatically an incident.

4. Alerts and notifications

Configure the notification conditions in the agent settings. Examples include a failed web check, an SSL certificate approaching expiry, high CPU or RAM use, low disk capacity, unusual load or a service becoming unavailable. PingAI sends app notifications when an enabled condition is met. Choose thresholds that are meaningful for that system and avoid setting every threshold too low, which creates alert fatigue.

5. AI analysis and the focused AI chat

PingAI can prepare an automatic daily analysis and you can run one manually when needed. The result is a practical summary of the latest monitoring data: what is healthy, what needs attention and suggested next steps. The AI chat attached to an analysis is intentionally limited to that agent and its evidence, so it stays a useful operational assistant instead of a general-purpose chat.

Use questions such as “What should I check first?”, “Is this disk trend urgent?” or “Explain this HTTP error for a non-technical owner.” Do not treat an AI recommendation as an automatic production change; review it before acting.

6. Dashboards

Use Dashboards for a consolidated view of the agents that matter to a team, customer or service. PingAI can suggest useful dashboards when agents are created, and you can create them again if they were removed. Open a dashboard and refresh it to load the latest available data.

7. Share safely

Share an agent or dashboard only with the people who need it. Use view access for stakeholders and edit access for administrators who manage configuration. A shared user sees only the resources granted to them; sharing does not provide access to your entire account.

8. WooCommerce Revenue Flow Monitor

For a WooCommerce web agent, select Create revenue flow to monitor the customer journey from a product to checkout. Add the shop URL, a test product and a safe test route. The standard safe mode verifies the flow before payment; it does not create a real customer charge. Configure a sandbox route only when your payment provider and store are prepared for it.

If you are unsure which product or checkout route is safe, use the setup-help form on the PingAI website. The normal website monitoring continues even when no Revenue Flow is configured.

9. Good operating practice

  • Use one agent per important service or business journey.
  • Keep agent URLs, credentials and collector configuration current after infrastructure changes.
  • Review the latest AI analysis after an alert or major deployment.
  • Check disk and SSL trends before they become incidents.
  • Use meaningful dashboard names and remove access when a colleague or supplier no longer needs it.

10. Need help?

For product and setup help, contact info@pingai.site. Include the agent name, the time of the issue and a screenshot or error message where possible. Never send passwords, API secrets or private keys by email.